Starter trial
Starter provides 30 free days of the Standard listing and requires a valid payment card. Unless you cancel before the trial ends, Stripe will automatically start the Standard subscription at $35 NZD per month. You can cancel during the trial from Billing in the provider dashboard and will not be charged the first monthly fee.
Monthly subscriptions
Standard and Premium provider listings are billed monthly in advance in New Zealand dollars. Berrylist is not GST registered, so no GST is charged. Your subscription renews automatically on the billing date shown in your Stripe billing portal.
Cancelling
You can schedule cancellation from Billing in the provider dashboard. Berrylist stops the next renewal while keeping your paid listing access active through the end of the current billing period. Cancellation does not automatically refund the current billing period; any refund required by New Zealand law remains available under this policy.
Changing plan
You can change plan through secure billing. Stripe will show any immediate charge, credit, or proration before you confirm. Premium-only features are restricted when a Premium plan is no longer active.
Refunds
Subscription fees are generally non-refundable once a billing period starts, including for unused time or a provider listing that is later suspended for breaching marketplace terms. We will correct duplicate or mistaken charges and provide any refund required by New Zealand law. Contact billing@berrylist.nz within 30 days of the charge with the account email and invoice reference.
Failed payments
If a renewal fails, Stripe may retry the payment and ask you to update your payment method. Paid features may be restricted while the subscription is past due and will end if the subscription is cancelled or remains unpaid.
Provider service arrangements
Berrylist listing fees are separate from any fees a customer pays an event provider. Each provider sets and must disclose its own deposit, cancellation and refund terms. Contact the provider directly about a service dispute.