Monthly subscriptions
Standard and Premium provider listings are billed monthly in advance in New Zealand dollars. Displayed prices include GST where applicable. Your subscription renews automatically on the billing date shown in your Stripe billing portal.
Cancelling
You can cancel through Manage billing in the provider dashboard. Cancellation takes effect at the end of the current paid billing period unless Stripe shows an earlier date. Your listing and plan features remain available until then, provided the account is otherwise in good standing.
Changing plan
You can change plan through secure billing. Stripe will show any immediate charge, credit, or proration before you confirm. Premium-only features are restricted when a Premium plan is no longer active.
Refunds
Subscription fees are generally non-refundable once a billing period starts, including for unused time or a provider listing that is later suspended for breaching marketplace terms. We will correct duplicate or mistaken charges and provide any refund required by New Zealand law. Contact billing@berrylist.nz within 30 days of the charge with the account email and invoice reference.
Failed payments
If a renewal fails, Stripe may retry the payment and ask you to update your payment method. Paid features may be restricted while the subscription is past due and will end if the subscription is cancelled or remains unpaid.
Provider service arrangements
Berrylist listing fees are separate from any fees a customer pays an event provider. Each provider sets and must disclose its own deposit, cancellation and refund terms. Contact the provider directly about a service dispute.